How do I make a booking?
Simply fill in the online booking form and send it to us or you may wish to call us on the numbers provided.
Do I need to pay a deposit?
Yes, your booking cannot be confirmed until you have paid a deposit.
How do I pay the deposit?
We accept cheques in sterling or dollars and we also accept credit cards and PayPal.
When is the balance of the holiday payment due?
The balance is due 8 weeks before the start of the holiday. This will include the security deposit.
Once this payment has been received we will send your final booking confirmation together with full directions and the access codes for the community gate and house key lock box.
What is the security deposit?
The security deposit is £200 / $300 and is fully refundable within 30 days of when you leave the property assuming there is no damage to the property. Should loss/damage occur, a deduction will be made to the amount of replacement/repair and the balance returned to you.
What about flights & car hire?
It is your responsibility to book your own travel arrangements. We have a few links on our site to companies that we recommend due to personal experiences. We found them to be very competitive and good companies to deal with.
Do I need to bring towels or bed linen?
Our holiday home is fully furnished and includes all towels and bed linen.
What entertainment is provided in the house?
We have 4 TVs, 2 DVD’s, 1 Playstation 2, numerous DVDs, a library of adult and children's books, loads of board games and toys including some toddler toys.
Where is the house located?
Check out our location page on our website for full details of where we are located. Once we have received your booking form you will be sent a detailed map with directions of how to get to the property from the airport. Having made the journey more than several times ourselves we have been able to devise very precise and easy to use directions.
What amenities are there nearby?
There is a large 24 hour Walmart supermarket just 5 minutes drive away that stocks absolutely everything you could imagine. There are other supermarkets and pharmacy's located along the 192 which is 5 minutes away and we have a large number of restaurants located within 10 mins drive.
Is smoking permitted in the house?
For the comfort of all our guests the house is non-smoking. Additionally, Florida law does not permit guests to smoke within rental homes.
Where do I collect the key to our vacation home?
The key will be available at the home 24 hours a day so there is no need to worry about collecting the key from an outside agent. Full details will be provided once your booking is confirmed.
What if something goes wrong?
Our home is managed by a local management company who operate a 24 hour emergency number. So if you do encounter a problem there is no need to worry as help is at hand.
How far is our property from Orlando International Airport?
Our property is approximately 25-30 mins drive from the airport
What BABY and CHILD equipment is there in the property?
Baby - Fold up cot (blanket and sheet), highchair, push chair / stroller, bouncy chair, changing mat and stair gate
Child - Toddler bed, Bed rail, Playstation 2 console (with games), kids DVDs, kids books, board games, toddler walker, activity toys, train set, some cuddly toys.
Where is the nearest supermarket?
There is a large 24hr Walmart less than 5 mins drive from the property.
There are also a Publix and Target supermarket and a number of other stores on the 192 less than 5 mins away.
Where are the nearest restaurants?
The 192 has numerous restaurants catering for a wide variety of tastes and is less than 10mins away.
How far away are the Theme Parks?
Our resort is 7 miles from Walt Disney World, 9 miles from Sea World and 14 miles from Universal.
Where is the nearest Outlet Mall?
The closest outlet mall to our resort is Lake Buena Vista Factory Stores which is less than 10 mins away and includes stores like Gap and Adidas.
What if I have more questions?
Please contact us with any questions and we will be happy to help you.